Haustechniker

Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role.

Key Role Responsibilities

• Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Inspects the community throughout the day to remove litter, debris (including pet droppings and waste) and ensure all common areas and amenities are well presented and free of litter at all times and the building has safe access throughout the year
• Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas.
• Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up.
• Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them
• Completes assigned minor and routine service requests
• Assists the Community Team with compliance requirements in regard to units and common areas
• Distributes notices, communications and parcels to residents as necessary.
• Undertakes relocation and removal/disposal of furniture
• Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor.
• Informs Facility Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Complies with Greystar’s health and safety policies by attending and participating in the properties routine safety meetings, completing required training on other safety related laws and requirements and by reporting accidents and incidents promptly and accordingly.

Customer Focus

• Places the customer at the heart of decision-making; constantly ensuring our team members and practices are aligned to the needs of the customer.

Organisational Responsibilities

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Others

• In addition to the tasks listed here, the holder of the position is obliged to carry out individual tasks on the instructions of the superior which are essentially related to the activity or result from the operational necessity.

Role Scope

• Property: District Living Vienna
• Capacity: 832 Apartments
• Resident Amenities: CO-Working, F&B areas, Study Room, Game Room, Gym, Courtyard, Multifunctional rooms.

Key Relationships

• Residents, prospect residents, commercial residents, corporate accounts
• Property Operations Team
• Facility Manager
• Regional Operations Manager & Regional Facilities Manager
• Contractors and Suppliers